Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 3 days.

Shipping returns

To return your purchase, please mail it to 286 Bayliss Lane, Bithramere NSW 2340.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for change-of-mind returns. If you receive a refund, the cost of return shipping will be deducted from your refund.

All returns that include instruments (violins, violas or cellos) should be returned via a trackable shipping service.